Live agents that
speak your business.
Your knowledge. Your voice. Your next great conversation. We build voice and chat agents that know your business and make every interaction feel personal.
01 /WHAT WE BUILD
One agent. A world of possibilities.
Built around the way your business works. From the first hello to the next step, your agent has a purpose.
Voice agents
Natural conversations on your phone lines. Answer, qualify and route calls, with your business knowledge close at hand.
Chat agents
Helpful answers on your website and messaging channels, in the same tone as your best team member.
Sales & booking
Guide customers through your catalogue, share current prices and help turn interest into an appointment.
Customer support
Handle recurring questions and pass complex conversations to your team with the context they need.
02 /YOUR KNOWLEDGE, CONNECTED
Not just intelligent. Informed.
An agent is only as useful as what it knows. We connect yours to the information that makes your business yours.
Book a demo03 /FROM IDEA TO CONVERSATION
Made with you. Built for you.
A collaborative process, from understanding your customers to fine-tuning the way your agent responds.
- 01
Discover
We map your customer conversations, goals and the systems your agent needs to reach.
- 02
Build & connect
We shape its voice and logic, then connect your knowledge, products and processes.
- 03
Test & tune
Your team helps test real scenarios and refine answers, tone and handoffs.
- 04
Launch & evolve
We launch on your channels and keep improving as your business changes.
04 /THE SONO DIFFERENCE
Your business isn’t generic. Your agent shouldn’t be either.
A good agent understands your offer, sounds like your company and knows when a person can help.
Made to measure
Designed around your customers, workflows and tone. Every detail has a reason.
Armenian & English
Conversations in the languages your customers use. More languages on request.
Human when it matters
A thoughtful handoff to your team, with the conversation’s context carried through.
Knowledge you control
You decide which sources and systems your agent can access.
A FEW GOOD QUESTIONS
Let’s make things clear.
Can an agent learn our business?
Yes. We build around your knowledge base, FAQs, price lists, catalogue and documents, then test the agent with your team against the conversations your customers actually have.
Which languages do you support?
We build agents for Armenian and English conversations. If you need another language, we can discuss it as part of your project.
Can the agent hand over to a person?
Yes. We design handoffs around your team’s workflow so that conversations needing a person can continue with their context.
How do we get started?
Tell us about your business, the questions you receive and the channels you use. Together, we define the agent’s role, knowledge, integrations and launch plan.
LET’S START A CONVERSATION
What will your agent say first?
Tell us a little about your business and the conversations you want to make better.
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